Pricing and Delivery Policy

At Bespoke Rugs Mart, we are committed to providing our customers with high-quality, customized rugs that reflect their unique style and preferences. Our pricing & delivery policy is transparent, fair, and designed to ensure the best value for our customers. Here's an overview of the policy principles:

• Pricing Structure:

  • All prices are quoted in US dollars (USD).

  • Prices are determined based on the size, design complexity, materials used, and other customization factors.

  • For the price transparency, we have provided the ranges of each collections.

• Advance Payment Terms:

  • A 50% advance payment is required before the commencement of the rug production.

  • This advance payment secures the order and allows us to initiate the customization process.

• Balance Payment:

  • The remaining 50% balance must be paid before the shipment of the customised rugs.

  • Shipping costs are separate and will be calculated based on the destination and the weight/volume of the order. Customers can choose their preferred shipping method, and the associated costs will be clearly communicated while finalizing the order.

• Payment Methods:

  • We accept payments through secure online platforms like PayPal and Stripe, or bank wire transfers.

  • For international transactions, please note that your bank may charge additional fees for currency conversion. We recommend checking with your bank or using reputable currency conversion services.

• Optional Shipping Insurance: To provide added peace of mind, we offer optional shipping insurance for your rug. Please inquire about rates during the ordering process.

• Customs and Import Duties: Customers are responsible for any customs or import duties or taxes imposed by the destination country. We provide necessary documentation to facilitate smooth customs clearance from our end.

• Production Timeline:

  • The production of customised rugs begins after the 50% advance payment is received.

  • The production timeline varies depending on the complexity of the design and materials used. An estimated delivery date will be provided upon order confirmation.

  • Any delays in production will be promptly communicated to the customer.

• Quality Assurance:

  • Bespoke Rugs Mart ensures the highest quality standards in materials and craftsmanship.

  • Regular updates and images of the rug in progress can be provided upon request to keep the customer informed.

  • In the rare event of any manufacturing defects, customers should notify us within 7 days of receiving the rugs, accompanied by photographic evidence for assessment.

  • We will ship the product after the prior approval on the photographs or live videos calls, whatever best suited to client, once the rug is ready.

• Shipping and Delivery:

  • Shipping costs are calculated based on the destination and will be included in the final invoice. So the balance 50% plus shipping cost need to be paid off before shipment.

  • In case Bespoke Rugs Mart arranging the shipping, then the shipping and tracking details will be provided to the customer once the rugs are dispatched.

• Customization Changes:

  • Any changes to the original customization request after the 50% advance payment may result in additional charges and could impact the delivery timeline. Any changes or special requests should be communicated at the earliest possible stage.

• Return Policy:

  • While customized rugs are not eligible for returns, we offer size exchanges within 30 days of receipt, subject to a restocking fee and return shipping costs. Please inquire about exchange possibilities before placing your order.

  • Any issues with the delivered rugs must be reported within 7 days of receipt.

• Communication:

  • Open communication channels will be maintained throughout the order process to address any customer inquiries or concerns promptly.

Your Satisfaction is our utmost priority:

Your satisfaction is our priority. If you have any concerns about pricing, delivery, or the quality of your purchase, our customer service team is here to assist you. Contact us at info@bespokerugsmart.com for a prompt and friendly resolution.

Thank you for choosing Bespoke Rugs Mart. We appreciate your trust in us, and we are committed to providing you with an exceptional buying experience.