Unveiling the Magic - Your Top 20 FAQs for Customized Rug Creations!

Q1: Can I customize the size of my rug?
  • Yes, our customization options include a range of sizes to ensure your rug fits your space perfectly. Simply provide your desired dimensions during the ordering process.

Q2: What materials are available for customization?
  • We offer a variety of high-quality materials, including imported wool, silk, bamboo silk, pet, synthetic fibers, linen, merino and mohair blends etc. Each material has distinct characteristics, allowing you to choose based on your preferences and lifestyle.

Q3: Can I choose the colors for my customized rug?
  • Certainly! Our customization options include a wide array of colors. You can either select from pantone palette, ARS shades, or any other color box or provide specific color codes to match your existing decor.

Q4: How long does it take to receive a customized rug?
  • The production time for customized rugs varies, please check here the tentative lead time of different qualities or designs. The duration depends on factors such as the complexity of the design and the chosen materials. We'll keep you updated on the progress throughout the process.

Q5: Is there a minimum order quantity for customized rugs?
  • No, we don't have a minimum order quantity. Whether you need one rug or several, we are happy to accommodate your request.

Q6: Can I see a sample before placing a customized order?
  • Absolutely! We provide sample swatches upto 1x1 free of cost for color and material verification before proceeding with the full customization, if you need. This ensures you are satisfied with your choices.

Q7: Are the customized rugs easy to clean and maintain?
  • Yes, our customized rugs are designed for easy maintenance. We provide care instructions based on the chosen materials to help you keep your rug looking its best.

Q8: What if I'm not satisfied with my customized rug?
  • Your satisfaction is our priority. If you're not completely satisfied with your customized rug, please contact our customer service team at info@bespokerugsmart.com and we'll work to address any concerns or issues.

Q9: Can I add a personal touch like monograms or logos to my customized rug?
  • Yes! We offer options for adding personal touches such as monograms or logos to make your rug uniquely yours.

Q10: How do I place an order for a customized rug?
  • To place an order, visit our website www.bespokerugsmart.com and navigate to the customization section. Follow the prompts to choose your preferences, and our system will guide you through the easy ordering process.

Q11: Can I request a custom shape for my rug?
  • Yes! we are specialise in making custom rugs in any shapes and sizes, let us know your special shape requests. Contact our customer service team, and we'll explore the possibilities based on your specific needs.

Q12: Are outdoor materials available for customized rugs?
  • Yes, we offer materials specifically designed for outdoor use like Jute, Pet yarn etc, ensuring durability and resistance to the elements. These options are available for customization to suit your outdoor spaces.

Q13: Can I get a rug with a specific pattern or design?
  • Absolutely! You can upload your own design or work with our design team to create a unique pattern. We'll collaborate with you to bring your vision to life.

Q14: What information do I need to provide for a customized order?
  • For a customized order, provide details such as size, material preference, color choices, and any specific design elements. The more information you provide, the better we can tailor the rug to your preferences.

Q15: Do you offer expedited shipping for customized rugs?
  • Yes, we offer expedited shipping options for an additional fee. Please contact our customer service team to discuss your specific timeline and shipping preferences.

Q16: Are there additional charges for customization?
  • The cost of customization varies depending on factors such as size, materials, and design complexity. You'll see a breakdown of the costs during the ordering process, ensuring transparency in pricing. Please check our standard customization charge for different designs and qualities here.

Q17: Can I change my order after it's been placed?
  • Changes to your order may be possible during the initial processing period. Contact our customer service team as soon as possible with any change requests, and we'll do our best to accommodate.

Q18: Are there restrictions on the number of colors I can choose for my rug?
  • In most cases, there are no restrictions on the number of colors you can choose. Feel free to express your creativity, and our customization options can accommodate a wide range of color preferences.

Q19: Can I receive a digital preview of my customized rug before production?
  • Yes, we provide a digital preview of your customized rug design for your approval before proceeding with production. This ensures you are satisfied with the final look.

Q20: How do I care for and clean my customized rug?
  • Care instructions will be provided based on the selected materials. In general, regular vacuuming and spot cleaning are recommended. We'll guide you on maintaining the rug's appearance and longevity.

Let us know if you still have any Question!

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